We have a thorough and comprehensive Cancellation and Return Policy. Please read it entirely before placing your order, to ensure a smooth and hassle-free shopping experience.

Cancellation Policy –

• If unfortunately you have to cancel an order, please do so within 1-2 hours after placing an order, by mailing us all the details at [email protected]
• If you cancel your order before your package/s has been handed over to the courier service providers, we shall refund you the entire amount. If the courier service providers have already made the booking against your order, or the order/s have already dispatched, no cancellations can be made.
• We are not liable for any delays in delivery by the Courier Company/Postal authorities. No cancellations can be made owing to the delay in receiving orders.

Return and Refund Policy – 

Since our products are handcrafted and made in limited quantities, we only accept returns for damaged or incorrect items, reported within 48 hours of delivery.

To initiate a return, please email us at [email protected] with your order number, photos of the issue, and any other details. We’ll take care of it from there.

Please note:

• The item must be unused and in its original packaging.
• We do not offer returns for colour or weave variations, as each piece is uniquely handmade.
• We initiate a reverse pickup charge for which payment has to be made separately by you. Alternatively, you could even ship the product back on your own.
• Refunds, if applicable, will be processed within 7–10 working days.
• Shiori Looms reserves the right to do a thorough quality check of the product, to ensure it is re-saleable before issuing a credit/processing refunds or exchanging the product.
• After the product arrives back to us, it would go for a thorough quality check as mentioned earlier and only after it’s approved; it’ll be eligible for return/refund.

Certain scenarios where we will NOT be able to support Exchange/Returns:

• Exchange request is made outside the specified time frame of 48 hours.
• Product is damaged because of use or product is not in the same condition as you had received.
• Product is damaged due to non-adherence to the wash and care instructions.
• Customised or tailor-made products that have been made to order with your specifications. (For e.g. Fall and picot addition).
• Products with tampered or missing price tags or blouse fabric cut out from the saree.
• Items that are returned without the original packaging and original bills.

Any returned item received by us that does not meet the above-mentioned conditions, will not be accepted and will be returned back to the customer at their expense. No amount will be reimbursed in this case.

DEFECTIVE/DAMAGED PRODUCTS:

• We take great care in ensuring the quality of our products but in the rare case of the product having any manufacturing defects that have been unnoticed from our end, we would refund the same. If you happen to receive defective or damaged product(s), please notify us on [email protected] mentioning your order ID as well as pictures of the defect, within 48 hours of receiving the product(s) and we’ll take it forward from there.
• On arrival of your order, if you find the package to be tampered with, please do not accept delivery and return it back to the delivery person. Please email us at [email protected] mentioning your Order ID and we’ll do the needful. If the delivery has been accepted by you, it will be assumed that the package was received in a secure manner.

EXCHANGE POLICY:

We currently do not offer an exchange and refund policy on our products.